- GENERAL TERMS AND CONDITIONS
- This website is owned and operated by Blackglass Pty Ltd, ABN: 54 114 807 340, hereinafter referred to as Blackglass.
- By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.
- Blackglass may amend these terms and conditions from time to time. Any amendment is effective immediately.
Delivery Fee Quote Guarantee
Prior to checkout, Blackglass agrees to quote and/or display the delivery fee.
We are unable to deliver on Saturday. Orders received after 2pm on Friday will be shipped on the following Monday, excluding public holidays that fall on a Monday.
Sunday and Public Holiday Deliveries
Deliveries on Sundays and public holidays are not available, except when stated otherwise.
Special Events Deliveries
Blackglass sets different terms and conditions in relation to special events. These include, but are not limited to, Valentine’s Day, Mother’s Day and Christmas.
Terms and Conditions in relation to special events will be updated on our website from time to time and will be effective immediately.
Deliveries in Transit
Blackglass does not provide a track and trace service or an estimated time of arrival once products are in transit for delivery.
In the event when the goods are dispatched with Australia Post and the recipient is not available to accept delivery or there is no safe drop-off point, the goods will be returned to the closest Post Office and a calling card will be left notifying the recipient to pick up the goods. This still applies when ‘OK Front Door’ or ‘OK Back Door’ drop option has been selected.
Blackglass uses reputable third-party contract couriers, including Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a parcel not arriving at a certain time or place. Blackglass will work with the customer to assist in resolving any issues that may be a result of a third-party failure.
In order to avoid any disappointment, please place your order early to provide us with the best opportunity to deliver your gift by your preferred delivery date.
For Residential addresses, if a courier deems a delivery location unsafe, the order will be returned to the closest Post Office as per the above.
For business, school and hospital addresses, Blackglass accepts no responsibility for delivered items that are redirected to the mailroom, front desk or reception.
- CUSTOMER OBLIGATIONS
Customers must supply Blackglass with a valid contact email and phone number (e.g., a landline or mobile.)
Blackglass accepts no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.
It is the obligation of the customer to ensure the recipient’s delivery address is correct.
Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect fees.
Blackglass accepts no liability for incorrectly delivered or undelivered goods, where the customer made no reasonable attempt to correct the address within a reasonable period of time and/or Blackglass acted reasonably when delivering the goods.
Recipient Details and Personalised Messages
The customer must ensure recipient details, such as their name and address are correct and also spelt correctly. Blackglass accepts no responsibility for any incorrect information, when such information results from a reliance on information provided by the customer.
Customers should ensure that any personalised message accompany an order is written to their satisfaction. Blackglass accepts no responsibility for incorrect spelling, grammar or formatting.
- ALTERATIONS AND AMENDMENTS TO ORDERS
We are unable to provide any alterations or amendments (including cancellations) for orders that are in the process of being prepared, already prepared and/or in transit. This could be up to 7 business days in advance of delivery date.
From time to time, some products may become temporarily unavailable and require a substitution. We reserve the right to substitute any product with a similar product of equal or higher value.
- CANCELLATION OF ORDERS
Once placed, an order cannot be cancelled.
- COMPLAINT POLICIES
Any dissatisfaction with the product(s) must be communicated to Customer Service within three (3) days of delivery. Australia Callers: (08) 6444 1702 International Callers: +61 8 6444 1702
Blackglass reserves the right to request photos of the original product(s). To assist us in quality control it is our policy, if requested by us, to collect the original products.
- PURCHASE AND SALE OF ALCOHOL
Blackglass supports the Responsible Service of Alcohol.
Under the Liquor Control Reform Act 1998 it is an offence for a licensee to supply liquor to a person under the age of 18 years. It is an offence for a person under the age of 18 years to purchase or receive liquor from another person.
III. Alcohol quantities are limited to less than 2 litres per recipient. When placing orders customers should ensure that they do not exceed sending the permitted alcohol limit of 2 litres (approximately two bottles) per recipient.
By submitting an order, the purchaser represents that they and the recipient, are over 18 years old. The purchaser accepts that it is an offence to falsely represent they are of legal age to purchase alcohol and to obtain alcohol on behalf of a person who is under 18 years.
Upon delivery wine products, the recipient maybe required to provide a valid ID for proof of age and sign for the goods.
- PRODUCT RANGE
Products in the BLACKGLASS range may not always be available. Customers will be informed when a selected product is not available on the website.
Substitution and Seasonal Availability Disclaimer
Blackglass endeavours to fulfil orders in compliance with product descriptions, however orders may be subject to seasonal and product availability.
Blackglass reserves the right to substitute products and items when necessary. Utmost care is taken to ensure the final product is as similar in quality to the requested item. Substitutions and alterations to the style of a product will be of similar quality and value.
Photography and Products
For photographic purposes containers such as dishes, glasses or other props may be used for display purposes and are not included with the final product. The itemised product description available on the product page outlines the contents of final products.
- PRICING AND TRANSACTIONS
All prices quoted, unless otherwise stated, are inclusive of GST.
All prices, unless otherwise stated, are quoted in Australian dollars (AUD).
Product prices do not include delivery fees unless otherwise specified.
In the event a customer is entitled to a refund, the refund will be made to the original payment method.
Discounts apply to the product value and exclude the delivery charge, unless otherwise specified.
Discounts may not be combined with any other offers, discounts or gift vouchers.
Discounts may not be redeemed for cash or transferred.
Customers entitled to a discount must quote, enter or apply the valid discount code prior to order payment and finalisation.
Discounts will not be applied to an order after payment has been taken.
All Blackglass promotional codes are valid for one product per transaction only and for personal consumption only.
These terms and conditions apply in conjunction with any terms and conditions, written on or associated with, ‘the discount’.
- SECURITY AND PRIVACY
Collection and Use of Information
Blackglass collects personal data for the purpose of fulfilling orders for products or services, or for the purpose of competitions and prize-giving, or for any other such purpose which requires the collection of personal data in order for Blackglass to fulfil an obligation.
Personal data includes but is not limited to: the full name of the customer and/or recipient or competition entrant, payment details, e-mail address, recipient address and contact (mobile) phone numbers.
Blackglass does not keep records of customer credit card details.
For customer security, your IP address has been logged and will be recorded with your purchase details
Disclosure of Information
Blackglass may disclose personal data necessary to third party service providers for the purpose of fulfilling customer orders and any other obligations, such as prize-giving or sponsorships.
Blackglass will not disclose personal information to third parties for marketing purposes without prior authorisation.
Under no circumstances will Blackglass sell or receive payments or services for disclosing customer’s personal information to any partner or external company.
Sender Anonymity and Disclosure
Customers have the right to remain anonymous except in circumstances where personal information is required to complete an electronic transaction.
Blackglass will not disclose sender/customer information to a recipient unless requested or approved to do so by the sender/customer.
The Best Wine Deals website, owned by Blackglass, utilises cookies to store information of browsing history and to enable browsing features. Blackglass does not store any personal or financial information about customer-used cookies.
Customers can elect to receive promotional material by subscribing to our mailing list and opting to receive plain text or HTML emails.
In compliance with Australian law, all marketing material sent to the subscriber will include an option for the subscriber to request removal from mailing or contact lists for any future marketing
Any party engaged in illegal activities involving the use of the Best Wine Deals website will be subject to civil and criminal sanctions and prosecution.
Blackglass does not guarantee that it will be able to prevent any illegal or inappropriate use of its websites, nor that it will give notice of any illegal or inappropriate use of its websites.
It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. Persons found to have placed a fraudulent order will be prosecuted.
- GOVERNING LAW
The use of this website and these conditions is governed by and construed in accordance with the laws of Australia.
Any legal action arising out of its use shall be brought and enforced under the applicable Australian law.
By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.
- THIRD PARTY SITES
Websites operated by Blackglass may provide links to related third party sites. Blackglass is not responsible for the privacy practices or the content of such websites and does not warrant the security of any information supplied to third party sites.
- TRADEMARKS, COPYRIGHTS AND RESTRICTIONS
All material on websites owned, operated, licensed or controlled by Blackglass, including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Blackglass its related companies or by other parties that have licensed their material to Blackglass.
Material on any website owned, operated, licensed or controlled by Blackglass is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Blackglass.
Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Blackglass copyrights, trademarks and proprietary rights and is prohibited.
- FORCE MAJEURE
Blackglass is not liable for failure to perform obligations, including but not limited to, the fulfilment of an order or a delivery, if such failure occurs as a result of acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster) war, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, theft, lockout or interruption or failure of electricity or telephone service or any other event or phenomenon beyond Blackglass’s control.